The $1,500 setup fee
You pay $1,500 when you sign up. It is not refunded, with one exception: we refund the full $1,500 if your website isn't live within 30 days of signing up because of a delay on our side, and you ask by email to hello@fontusmarketing.com before it goes live. Once it's live, you can no longer ask.
"Live" means patients can open your site at its new address (for example, book.yourspa.com) and book from it. Texting approval is not part of "live". If we refund the setup fee, the agreement ends, we also refund any monthly or yearly payment already charged, and we send the money within 10 business days.
These days don't count toward the 30: days we're waiting on you (for information, access, an approval, or a reply to our emails, calls or texts, including the 3 business days you have to reply), delays caused by phone carriers, your domain provider or your phone company, and requests for work the agreement doesn't include.
Paying monthly
You pay $297 a month. The first payment is charged automatically to your card 30 days after you sign up, and again on that same day every month until you cancel. We email you a reminder 3 days before the first one; the payment is due whether or not the reminder reaches you.
In a month that doesn't have your payment day (for example, the 31st), it's charged on the month's last day.
Paying yearly
You pay $2,970 a year, which is 10 months' price for 12 months. The first payment is charged automatically 30 days after you sign up, and again on that same date every year until you cancel. We email you a reminder 3 days before each one; the payment is due whether or not the reminder reaches you.
Canceling does not refund a yearly payment. If you cancel, your service runs until the day before your next yearly payment would have been charged.
The founding price
The first five spas to sign up pay $297 a month ($2,970 a year). From the sixth spa on, the price is $397 a month ($3,970 a year).
A second location counts as a separate spa toward the first five.
How long your price is held
Your price won't go up for 12 months after your first monthly or yearly payment is charged. After that, it can change, but only if we tell you in writing at least 30 days before the change.
Example: your first payment is charged on November 4, 2026. Your price can't go up before November 4, 2027.
Canceling
There's no long-term contract. You can cancel anytime by emailing hello@fontusmarketing.com. A phone call or a text doesn't cancel; only an email does. We confirm by email within 1 business day.
If your email arrives by 11:59 PM Central Time on the day before your next payment, you aren't charged again. Canceling doesn't refund a payment already charged.
Example, paying monthly on the 4th: you cancel on March 20. You aren't charged on April 4, and your service runs until April 3. If instead you email on March 3 at 9 PM Central, you aren't charged on March 4, and your service runs until March 3.
Per location
Each location needs its own agreement, its own $1,500 setup fee and its own monthly or yearly price, with its own calendars, phone number and texting registration.
Texting registration
We pay the carrier fee, which is about $25. If the carriers reject your registration because the name, address or EIN you gave us doesn't match your IRS letter, the first submission and one resubmission are included. Each further resubmission caused by the details you gave us costs $75, charged to your card after we tell you in writing. If a rejection is our fault, there's no charge.
If texting isn't approved in 60 days
If the phone carriers haven't approved your texting within 60 days of signing up, and the legal name, address and EIN you gave us were accurate, you can cancel by emailing hello@fontusmarketing.com and we refund the monthly or yearly payments you've made, within 10 business days.
You can use this only after those 60 days and before the carriers approve you. We resubmit at least once before the 60 days are up. The $1,500 setup fee is not refunded under this rule.
Small changes
Up to 10 small changes each calendar month are included. A small change updates something already on your site and takes us 30 minutes or less: a price, a photo, your hours, a sentence, or a treatment on a list. Email them to hello@fontusmarketing.com. We make each one within 3 business days.
More than 10 in a month: the extras are done next month, or sooner for $75 each if you ask. We tell you in writing before we charge it. If a request is a bigger job, we tell you before we start. Several requests that together add up to a bigger job, like a redesign sent in pieces, count as a bigger job.
Bigger jobs
A new page, a redesign, rewriting a whole page, or a new feature isn't included. We send a written quote first, and we only start, and only charge you, if you approve it.
If something stops working
Email hello@fontusmarketing.com. We reply within 1 business day. The fix itself may take longer.
If you leave
Your website goes offline when your service stops. We email you your contact list as a spreadsheet within 5 business days. If your account is paid up, you also get a copy of your website's pages to use for your own business. The copy includes the photos you gave us, not photos we supplied.
Online booking, reminders and texts stop, because they run on our systems. If your main web address points to the site, it shows nothing until you or your web person point it somewhere else; we email you instructions. Your domain was always yours.
